Contacts List

For detailed instructions on how to route or answer help calls, see Triage Procedures.

Type of Questions	Contacts
Document Requests
Paper copies of ST docs Phase I Packet (CP & IHB) Phase II Instructions ISR or TIR Software or other docs	Email Annie Valenzuela
STScI Newsletter	Email to Michele Sharko (sharko@stsci.edu).
STScI Annual Report	Email to Kim Oyler (koyler@stsci.edu) for print copies. Go Here for PDF copies.
STSDAS docs (soft copy)	Available here.
Preprint request	Email Sharon Toolan
ISR/TIR electronic distribution	Set to Instrument platform.
ISR/TIR template	Templates can found here. Internal users: Direct to URL. External users: Download the template and email it to them.
Broken document links (HTML or PDF)	Email: Susan Rose CC system
Address Changes
Change of address for STScI Mailings (CP) PI/Co-I (APT)	Forward user to http://profile.stsci.edu by providing the canned answer "Email Address Change" under "Quick Descriptions" in Footprints. If the user wants to change their email address but does not have access to their old email address to confirm the change they can request the change be confirmed for them via addr-chgs@stsci.edu. If they are having problems or questions with this website then forward the call to APT helpdesk (Karla Peterson) and Brett Blacker.
Change of address for Newsletter mailings	Email Michele Sharko
Change of Address for STAN	Set to Instrument platform.
Removing address from Generic STScI mailing list	Transfer to the Computer Support workspace
Add address to colloquium mailing list	Go to Majordomo. Add address to the sci_tech list.
STScI in General
General OPO and OPO Outreach questions	Transfer to OPO Outreach workspace. Transfer general OPO calls only to the OPO Outreach workspace because if calls are sent to the other OPO workspaces the call will not be answered. Calls requesting copy right information send to OPO/Outreach workspace. Do not forward the call to copyright@stsci.edu. If urgent, also email Tracy Vogel.
Youth for Astronomy and Engineering	Email to wsf_info@stsci.edu or call Tania Anderson (x4397).
ViewSpace SkyWatch Informal Science Education	Transfer to OPO Outreach workspace Email to Tracy Vogel.
Google Sky	Transfer to OPO Outreach workspace Email gsky@stsci.edu
WorldWide Telescope	Transfer to OPO Outreach workspace Email Frank Summers
Hubble Ultra Deep Field (HUDF)	Set to ACS Team
Hubble Deep Field (HDF)	Email to Harry Ferguson or Andy Fruchter
M51 project	Email Max Mutchler
Instrument-specific questions	ACS: Assign to ACS Team COS: Assign to COS Team FOS: Assign to FOS Team GHRS: Assign to GHRS Team NICMOS: Assign to NICMOS Team STIS: Assign to STIS Team WFPC2: Assign to WFPC2 Team WFC3: Assign to WFC3 Team
OMS FGS TEL Pointings Jitters	Assign call to TEL
CRDS (CDBS) questions	Email Matt McMaster and crds_team@stsci.edu
SYNPHOT reference files	Assign to Instrument team.
JWST questions	Assign to JWST Team
UltiPro questions	Transfer to Computer Support workspace
Questions for ITSD, including connection problems broken STScI webpage (except Instrument page) LDAP	Transfer to Computer Support workspace
Technical info about two-gyro mode engineering telescope details for "defense assessment" or of sensitive nature	Email Ken Sembach
Generic Instrument details for non-astronomical purposes	Do not send to Instrument teams. Direct user here.
Archive for beginners	Direct user here.
Archive proprietary rights	Point user here Transfer to Archive workspace
Archive Single Sign On (SSO)	Go to the Confluence Page at: Archive SSO Confluence Page From ticket information and the instructions on the Archive SSO Confluence Page transfer call to either the ITSD (computer support) or Archive work spaces. If you cannot access the Archive SSO Confluence page contact Faith Abney or Michael A. Wolfe
Conference hosted by STScI	Look up conference webpage and contact the organizers.
Filled Visiting User's Evaluation of STScI form	Set to Instrument platform.
Questions about the "HST Daily Status Report"	Email George Chapman
Questions about the Hubble Legacy Archive (HLA)	Transfer to Archive workspace
Questions about STScI registering for external conferences and meetings i.e., AAS, SPIE, etc	Email Kim Oyler
Problems with FTP on Mac OS 10.9.X.	Step 1: If users are using Mac OS 10.9.X and they cannot access FTP urls in their web browser then suggest to the user to try using the FTP application rather than their web browser. Step 2: If Step 1 does not work then send the call to Matt McMaster for CRDS (CDBS) calls or if not CRDS (CDBS) send the call to the appropriate team in charge of the web page at issue.
TAC (Time Allocation Committee) Help Calls	These types of calls should only come around the time of the TAC. Phase I technical review questions which may come in to the Help Desk from TAC panelists in this period before the TAC meetings. If any such requests come in via the Help Desk, they should be routed to Brett Blacker in SMO so that he can be aware of them and track them. Brett Blacker will take care of the distribution of these questions to the designated people in each instrument group.
Human Resources
Looking for current employee	STScI staff directory
Looking for past employee	Not supported. Reply to user with the 'Unsupported Question' template.
Timecard	Email Kerri Witmer
Current or past tax status or exemptions	Email Marianne Johnson and Kerri Witmer
Hubble Fellowship	Check for info here. If contact is still needed, email hfinquiry@stsci.edu.
Summer internship	Point user here. If contact is still needed, email Christine Rueter, then reply to the user with the 'HR Call' template. Close call.
Employment request Job shadowing Resume submission	Email Christine Rueter Reply to user with the 'HR Call' template. Close call.
Property inventory	Email or call Karen Debelius (x1309)
Other HR questions	Check HR contact list. Email or call appropriate HR contact.
Proposal Preparation
Amateur GO budget	Program terminated
GO budget questions forms grants interim reports	Send the entire call log to gms_mail@stsci.edu. Reply to the user and tell them that their call has been forwarded and to send any other questions on the subject to gms_mail@stsci.edu. Close call.
Proposal Info Web page (formerly PRESTO)	Available here
List of approved proposals	Available here
ASCII catalog of approved HST proposal abstracts	Available here
Phase I questions including LaTex style file DD proposal MCTP proposal	Assign to SMO (monitored by Brett Blacker)
APT (installation, technical, CVZ questions and schedulability)	Assign to APT team
Exposure Time Calculator (ETC)	Assign to ETC team. If it is a WFPC2 ETC call then assign this call to the WFPC2 Team.
Phase II questions	If not provided, obtain proposal number. Check proposal info here. Set to appropriate Instrument platform.
CS requests	Check requested instrument and email ACS: acs_csreview@stsci.edu COS: cos_csreview@stsci.edu STIS: stis_csreview@stsci.edu WFC3: wfc3_csreview@stsci.edu Set to Instrument platform.
Phase II questions that do not fit anywhere else	Do not assign to Denise within Footprints. Email Denise Taylor
List of proposals user was CoI on.	Do not assign to Denise within Footprints. Email Denise Taylor
Help calls where only a PC (Program Coordinator) is involved.	Do not assign to Denise within Footprints. Email Denise Taylor
Help calls with Co-I requesting Phase II help.	Help calls with a Co-I requesting help with APT and/or ETC please send the canned response "Co-I requesting phase II help" in Quick Descriptions to the user.
Help calls requesting addition of CO-Is and/or administrative PI.	Please send canned response "Adding Co-I/admin PI to proposal during Phase II" in Quick Descriptions to the user.
HOPR	Forward user to HOPR page
Contact Information Update	Forward user to http://profile.stsci.edu by providing the canned answer "Email Address Change" under "Quick Descriptions" in Footprints. If the user wants to change their email address but does not have access to their old email address to confirm the change they can request the change be confirmed for them via addr-chgs@stsci.edu. If they are having problems or questions with this website then forward the call to APT helpdesk (Karla Peterson) and Brett Blacker.
Software
Guide Star Catalog Digitized Sky Survey images "getimage" software Starview MAST GALEX GASP	Transfer to the Archive workspace
specfit	Not supported. Reply to user saying that specfit is contributed software and redirect them to this page: http://www.pha.jhu.edu/~gak/specfit.html. The author's email address is listed at the bottom of that page.
IRAF STSDAS packages PyRAF PyFITS Synphot PySynphot SpecView E.g., general questions, error messages, visiting to discuss software development. Do not send analysis questions here.	Assign to SSB Team
Software licensing Non-HST missions	Email Marc Postman or contact CMO
Spike	Email Mark Giuliano
OPUS	Email Daryl Swade or Mike Swam
PROS	Redirect user to PROS website.
ROSAT	Redirect user to ROSAT website.
aXe	Set to Instrument platform.
DOLPHOT	Redirect user to DOLPHOT website and ask user to contact Andrew Dolphin instead.
FITS	Redirect user to FITS website.
TIM & TinyTim	Set to Instrument platform.
Drizzle Drizzle Handbook AstroDrizzle	If the call is for ADRIZ specifically with an instrument team mentioned set platform to ADRIZ only.
PixCteCorr (ACS CTE correction script)	Assign to ACS Team.
APT (installation, technical, CVZ questions and schedulability)	Assign to APT team
Exposure Time Calculator (ETC)	Assign to ETC team. If it is a WFPC2 ETC call then assign this call to the WFPC2 Team.
Miscellaneous
Request to distribute non-STScI conference or science opportunity info	Email entire call log Neil Reid (for his info only). Set status to Closed.
Room reservation for non-employee Facilities related	Email or call Greg Pabst (x4706) or Laura Bucklew (x4508). Also see Facilities webpage.
STScI Accounts for outside users	Not supported. Reply to user with the 'Unsupported Question' template.
NASA-related questions including conference co-sponsorship	Redirect the user to Contact NASA webpage.

Research and Instrument Analysis Branch Contacts List

Research and Instrument Analysis Branch
Contacts List