... Us . ... STScI Help Desk . ... Phone Calls . ... Back to top . ... Triage agents assigning calls to themselves will follow the standards and procedures for help calls routed to instrument teams found on the website Instrument Help Call Procedures . ... When there is a real help call in the voicemail (you can just delete the junk calls), follow the procedures below to enter it into Footprints (or you can also call the user back and ask him/her to send in an email instead, depending on the situation)....