[RU-NGI] Fwd: You have been assigned Ticket #2832

[Alexander Kryukov]

Коллеги!

Поздравляю всех со всенародным праздником Встречей весны - Масленицей!

Тем не менее, должен обратить ваше внимание на A&R наших сайтов. Хотя в 
целом по России у нас ситуация хорошая, есть два проблемных сайта, а 
именно СПбГУ (А=54% за январь) и ПИЯФ (А=55% и R=55%). К сожалению, 
низкие показатели а ПИЯФ были в ноябре и декабре (см. 
https://documents.egi.eu/public/RetrieveFile?docid=2423&version=2&filename=EGI_Jan2015.pdf). 
Таким образом, ПИЯФ нарушает OLA 
(https://documents.egi.eu/public/ShowDocument?docid=31).

Прошу системных администраторов этих сайтов сообщить о причинах и сроках 
устранения проблем.

              С уважением,             А.К.

GGUS ticket #111894

-------- Forwarded Message --------
Subject: You have been assigned  Ticket #2832
Date: Fri, 20 Feb 2015 23:46:35 +0400
From: SysadminSupportRDIG <gridhelp at itep.ru>
Reply-To: gridhelp at itep.ru
To: kryukov at theory.sinp.msu.ru, ilyin at sinp.msu.ru

RDIG  Trouble Ticketing System
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You have been assigned  Ticket #2832
https://glse.itep.ru/adminsupport/supporter/alex.php?t=tupd&id=2832

User(login): Malgorzata Krakowian
Short Description: ROC Russia - January 2015 - RP/RC OLA performance
Description: Dear NGI,	

According to the Service targets reports for Resource infrastructure 
Provider [1] and Resource Center[2] OLA for '''January '''following 
problems occurred:

Report: https://documents.egi.eu/document/2423

============= RC Availability Reliability [2]==========

According to recent availability/reliability report following sites have 
achieved insufficient performance below Availability target threshold in 
3 consecutive months (November, December, January):
* ru-PNPI

* The sites will be suspended 10 working days after receiving this 
ticket unless NGI intervene. *

If NGI intervene and performance is still below targets 3 days after the 
intervention, the site will also be suspended.

If you think that the site should not be suspended please provide 
justification in this ticket within 10 working days. In case the site 
performance rises above targets within 3 days from providing 
explanation, the site will not be suspended. Otherwise EGI Operations 
may decide on suspension of the site.




**********************

Please investigate the reasons for mentioned above situation and provide 
an explanation for each case in this ticket within 10 days from 
receiving it.

If no explanation is provided, the EGI Operation will be informed about 
the situation and may take further steps.

**********************


Links:

[1] https://documents.egi.eu/public/ShowDocument?docid=463

[2] https://documents.egi.eu/public/ShowDocument?docid=31

[3] https://wiki.egi.eu/wiki/PROC01

[4] https://wiki.egi.eu/wiki/PROC10

[5] https://wiki.egi.eu/wiki/MAN05

[6] https://wiki.egi.eu/wiki/Unknown_issue

Best Regards,
EGI Operations
========================================================================
For any question please refer to: https://glse.itep.ru/help.html
And https://glse.itep.ru/helpExpert.html

-- 
A.Kryukov, PhD
Head of laboratory, SINP MSU
Phone: +7 495 939-3156