the north face outlet uk Legner said that companies should provide an automated and standardized processes to reduce the workload and problems for the customers and the suppliers.He recommended that companies should try to maintain a presence at leading conventions and events

Expanding and Retaining Customer Loyalty with Stefan Legner of InterNetX

Legner started with a brief history of InterNetX, a Regensburg, Germany based hosting and domain registrar provider that has more than 19,500 customers worldwide.He emphasized the need for companies to build long term partnerships, adding that business has always been about the relationship between people rather than companies.Where possible, Legner said that companies should provide an automated and standardized processes to reduce the workload and problems for the customers and the suppliers.He recommended that companies should try to maintain a presence at leading conventions and events, arrange meetings with customers, make ongoing phone calls to maintain a constant level of communication, and send out a regular newsletter that informs customers about new products and services.Legner emphasized that domain registrars should keep things interesting with flexibility and mobility, such as integrated connection to Sedo multilisting service, offering customer specific solutions that will help differentiate their services, listen to customer feedback to help improve products and services, and designing products for business customers that allow for customized solutions.Subscribe to WHIR Newsletters Get Our Exclusive Report on "The Hosting Infrastructure Ecosystem".Ensuring diversity in products and services is also a key component to improving customer satisfaction, says Legner.He also brought up InterNetXs domain safeguard solution, DomainSafe, which he likened to online banking in that it protects your domain using a customized pin code.The remainder of the presentation contained staple business advice, such as the need to always make the customer first, as well as training staff to develop experts.

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