E-mail: ivanova.o@kontakt.ru

Customer Support Engineer

- Participation in technical implementations to achieve successful deliveries
- Responsible for malfunction and proactive support
- Technical Advisory to the Project manager
- Feedback from the field and the customer
- Focal point to the customer
- Responsible for the reports and updating of the relevant CRM data
- Responsibility for achieving high customer satisfaction
- Part of a professional team

Job Requirements:
- A university degree or equivalent in Telecommunication, Computer Science or Engineering or a student
- Excellent communications & customer relations skills
- Customer Service orientation
- Fast learner, strong personality, understanding of working in a multicultural environment
- English is mandatory
- Unix knowledge - Advantage
- Knowledge of telephony and signaling - Advantage
- Knowledge of Oracle databases - Advantage
- Knowledge of Networking - Advantage
- TCP/IP Network Management – Advantage
- Willingness to travel to remote sites

Company - well-known western telecommunication vendor, provider of software and systems for carrier business

Salary $1700-1900

What's wrong with mentioning your company's name right here? Kontakt.ru doesn't seem to be related to telecoms.

PS. Welcome to Russia. Now speak Russian!

Дать русскоязычное описание - не проблема, но тогда я рискую какм-то образом исказить первоисточник. Кроме того, англоязычное описание автоматически отсеивает тех, кто вообще не знает английского. А для этой работы английский нужен, т.к. компания международная, все внутренние коммуникации на английском, да и HR по-русски не говорит.

Со всеми вопросами прощу на ivanova.o@kontakt.ru

Best Regards,
Olga Ivanova
Agentstvo Kontakt
IT & Telecommunication Recruitment