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---+!! яРЮРХЯРХЙЮ ОН Support

---++ яРЮРХЯРХЙЮ ГЮ 2009.09-2013.11

щРН БПЕЛЪ, ЙНЦДЮ ХЯОНКЭГНБЮКЮЯЭ ЯЮЛНОХЯМЮЪ БЕПЯХЪ ЯХЯРЕЛШ НАПЮАНРЙХ ГЮЪБНЙ.

еЯКХ АШРЭ ЯНБЯЕЛ РНВМШЛ, РН ЩРН ДЮММШЕ ГЮ 25.08.2009 &mdash; 1.11.2013

гЮ ЩРХ 50 ЛЕЯЪЖЕБ:
   * бЯЕЦН НАПЮАНРВХЙНБ ГЮЪБНЙ: 24
   * бЯЕЦН ГЮЪБНЙ: 3250 (65 Б ЛЕЯЪЖ)
   * гЮБЕПЬЕММШУ МЮ ЛНЛЕМР ГЮЙПШРХЪ &mdash; 3043
   * аНКЭЬЕ БЯЕЦН НАПЮАНРЮКХ:
      * 2045 (67.2%): RomanKondakov
      * 191 (6.3%): яЕПЦЕИ йНПНАЙНБ
      * 170 (5.6%): йНМЯРЮМРХМ йЮКСЦХМ
      * 97 (3.2%): дЮМХКЮ еТХЛНБ
      * 90 (3.0%): юБЦСЯР (ЯЕИВЮЯ аНПХЯНБ)

нАШВМН ХЯОНКЭГСЧРЯЪ ЯКЕДСЧЫХЕ ЯРЮРХЯРХВЕЯЙХЕ БЕКХВХМШ:
   * ЯПЕДМЕЕ
   * ЙБЮМРХКХ/ОПНЖЕМРХКХ

р.Й. МЮ ЯПЕДМЕЕ ЯХКЭМН БКХЪЧР БЯОКЕЯЙХ, РН ЯПЕДМЕЕ АСДЕР Б БХДЕ ДБСУ БЮПХЮМРНБ:
   * ЯПЕДМЕЕ
   * ЯПЕДМЕЕ ЯПЕДХ ГЮЪБНЙ, БПЕЛЪ НАПЮАНРЙХ ЙНРНПШУ МЕ ОПЕБШЯХКН 60 ДМЕИ
нРЙСДЮ АЕПСРЯЪ БЯОКЕЯЙХ:
   * ГЮЪБЙЮ МЮ СЯКСЦС, БШОНКМЕМХЕ ЙНРНПНИ РПЕАНБЮКН БМЕЯЕМХЪ НВЕМЭ АНКЭЬХУ ХГЛЕМЕМХИ. б ПЕГСКЭРЮРЕ КХАН ГЮЪБЙЮ ДЕКЮКЮЯЭ ЯОСЯРЪ ДНКЦНЕ БПЕЛЪ, КХАН ГЮЙПШБЮКЮЯЭ, ЙЮЙ МЕБНГЛНФМЮЪ Й БШОНКМЕМХЧ
   * БПЕЛЪ ДКЪ ГЮЪБЙХ &mdash; ЩРН БПЕЛЪ ЛЕФДС ЕЕ ЯНГДЮМХЕЛ Х ОНЯКЕДМХЛ ХГЛЕМЕМХЕЛ. еЯКХ ГЮЪБЙЮ АШКЮ ЯДЕКЮМЮ ГЮ ДЕМЭ, МН ВЕПЕГ ЦНД Б МЕИ НРЯРЮБКЕМ ЙНЛЛЕМРЮПХИ, РН Б ДЮММШУ НМЮ АСДЕР Я БШОНКМЕМХЕЛ Б ЦНД.

   * еЯКХ БГЪРЭ ГЮЪБЙХ ГЮ ЩРХ 4 ЦНДЮ, САПЮРЭ РЕ, ПЕЬЕМХЪ ЙНРНПШУ ОНРПЕАНБЮКН АНКЭЬЕ 60 ДМЕИ (ОНЩРНЛС ЯРЮРХЯРХЙЮ БГЪРЮ ГЮ ОЕПБШЕ 48, Ю МЕ ГЮ 50 ЛЕЯЪЖЕБ), РН ОНКСВХРЯЪ:
      * 2009-2010: ГЮЪБНЙ &mdash; 627, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,1447888645 ЯСРНЙ (БЙКЧВЮЪ БШУНДМШЕ Х ОПЮГДМХВМШЕ ДМХ)
      * 2010-2011: ГЮЪБНЙ &mdash; 506, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,2871530374
      * 2011-2012: ГЮЪБНЙ &mdash; 694, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 9,8650955496
      * 2012-2013: ГЮЪБНЙ &mdash; 678, ЯПЕДМЕЕ БПЕЛЪ ПЕЬЕМХЪ &mdash; 6,609526459

---++ рЮАКХЖЮ Я ДЮММШЛХ

б РЮАКХЖЕ ДКЪ ЙЮФДНЦН ЛЕЯЪЖЮ ДЮММШЕ ОНДЯВХРЮМШ МЮ ЯПНЙ ДБЮ ЛЕЯЪЖЮ, Р.Е. ДКЪ ДЮММШУ МЮ ЮБЦСЯР 2010 ЦНДЮ ДЮММШЕ ХЯОНКЭГНБЮКХЯЭ ГЮ ХЧКЭ-ЮБЦСЯР 2010 ЦНДЮ.

пЮЯЬХТПНБЙЮ:
   * DATE &mdash; ЙЮЙНИ ЛЕЯЪЖ
   * л &mdash; ЯПЕДМЕЕ ГЮ ЩРНР Х ОПЕДШДСЫХИ ЛЕЯЪЖ
   * M60 &mdash; ЮМЮКНЦХВМН, МН ХЯОНКЭГНБЮКХЯЭ ДЮММШЕ ЯН ГМЮВЕМХЕЛ &lt;= 60
   * MR &mdash; ЯПЕДМЕЕ ОН ЛМЕ (RomanKondakov)
   * P25-P90 &mdash; ОПНЖЕМРХКЭ (25-90) ОН БЯЕЛ ГЮЪБЙЮЛ
   * PR25-PR90 &mdash; ОПНЖЕМРХКЭ ОН ЛНХЛ (RomanKondakov) ГЮЪБЙЮЛ
   * COUNT &mdash; ВХЯКН ГЮЪБНЙ ХЛЕММН Б ЩРНЛ ЛЕЯЪЖЕ 
   * D14 &mdash; ВХЯКН ГЮЪБНЙ Б ЩРНЛ ЛЕЯЪЖЕ, БПЕЛЪ НАПЮАНРЙХ ЙНРНПШУ ЛЕМЭЬЕ 14 ЯСРНЙ 

%TABLE{name="support"}%
|*DATE*|*M*|*M60*|*MR*|*P25*|*P50*|*P75*|*PR25*|*PR50*|*PR75*|*P90*|*PR90*|*COUNT*|*D14*|
|2009-08|118.186|14.377|91.806|2.203|6.443|46.175|0.344|3.350|6.443|608.020|10.406|26|16|
|2009-09|55.129|10.116|22.343|0.426|6.376|21.292|0.125|2.825|10.178|71.979|20.597|92|62|
|2009-10|29.280|8.982|9.795|0.466|4.955|19.693|0.125|1.976|10.178|49.070|21.292|85|61|
|2009-11|21.654|7.994|11.018|0.317|3.447|13.243|0.158|1.336|7.020|44.051|23.062|75|59|
|2009-12|31.806|6.330|26.240|0.210|2.720|10.250|0.153|1.201|5.887|72.741|40.009|70|56|
|2010-01|34.061|5.957|34.755|0.210|2.145|7.666|0.162|1.285|5.887|65.683|56.205|21|18|
|2010-02|47.523|10.553|59.580|1.211|5.766|23.323|1.007|5.766|24.784|54.217|65.683|57|34|
|2010-03|53.794|9.866|55.349|0.782|6.086|20.543|0.606|5.766|18.198|85.961|85.961|79|55|
|2010-04|40.510|9.275|33.365|0.403|4.225|17.481|0.587|3.852|17.138|85.961|58.063|39|27|
|2010-05|30.710|13.265|20.907|0.459|7.100|33.827|0.264|6.979|33.561|61.815|45.796|50|28|
|2010-06|44.337|13.136|35.112|0.264|8.208|36.667|0.459|7.900|34.500|99.753|49.068|38|24|
|2010-07|35.925|8.233|34.693|0.209|5.114|19.061|0.747|5.114|15.409|69.903|69.903|34|24|
|2010-08|13.766|6.825|15.169|0.093|2.276|14.911|0.281|3.261|14.911|40.946|41.078|33|25|
|2010-09|28.190|10.106|21.260|0.851|6.785|19.843|0.805|4.742|16.951|40.941|28.152|85|51|
|2010-10|43.856|11.750|36.664|2.061|11.963|25.121|1.502|7.753|20.251|98.247|56.992|88|43|
|2010-11|45.488|9.624|46.580|2.100|6.041|24.355|1.412|5.893|23.118|104.403|74.107|63|50|
|2010-12|45.831|9.574|52.446|1.136|5.882|20.134|2.042|5.893|25.106|70.831|65.431|50|28|
|2011-01|59.538|10.857|58.710|1.065|5.539|34.557|2.414|8.168|36.058|222.182|176.847|24|21|
|2011-02|51.984|7.664|35.290|0.965|3.200|40.794|1.065|3.115|14.257|231.227|251.474|55|31|
|2011-03|42.466|7.943|22.665|0.965|5.057|18.263|0.811|3.887|12.262|153.298|40.794|58|48|
|2011-04|32.255|7.374|18.549|0.618|5.259|12.547|0.811|6.411|12.033|82.657|35.841|33|24|
|2011-05|41.455|7.529|51.694|0.422|4.988|12.303|1.909|5.779|10.934|119.835|155.294|55|43|
|2011-06|41.166|5.715|55.011|0.868|4.167|10.934|1.096|4.968|10.858|128.745|155.294|20|18|
|2011-07|17.282|5.079|22.688|0.868|2.129|8.980|1.140|5.133|13.211|76.957|98.081|19|14|
|2011-08|33.669|11.304|38.139|1.697|7.494|26.982|2.801|7.783|27.805|66.707|76.957|33|18|
|2011-09|36.925|15.951|37.378|4.604|14.298|27.819|5.136|14.298|27.819|52.609|52.871|54|25|
|2011-10|26.444|11.724|20.892|3.485|6.994|20.544|3.945|9.414|19.977|47.535|45.930|128|98|
|2011-11|36.615|8.536|21.114|2.504|5.754|13.265|3.300|5.846|12.462|53.118|28.093|165|125|
|2011-12|39.086|7.648|22.467|1.395|4.691|13.265|2.184|4.728|10.432|61.224|32.015|98|75|
|2012-01|39.569|7.715|28.543|0.891|3.499|14.777|1.290|3.500|10.937|72.081|68.746|40|27|
|2012-02|48.212|13.483|43.208|2.121|9.713|34.494|5.718|12.325|40.532|68.746|65.716|59|34|
|2012-03|43.834|14.216|35.044|2.111|11.532|36.792|5.867|13.959|39.531|89.878|62.014|33|18|
|2012-04|39.340|8.879|26.991|0.293|4.793|24.581|1.025|5.867|24.977|140.399|57.117|65|47|
|2012-05|25.194|8.988|20.672|0.522|4.793|20.478|1.131|6.785|21.522|66.021|47.909|21|13|
|2012-06|30.634|6.081|26.772|0.372|3.894|13.004|0.263|6.021|16.302|81.172|81.172|66|54|
|2012-07|35.965|10.196|32.923|0.763|7.986|31.831|0.763|9.589|34.314|83.801|83.801|32|12|
|2012-08|50.537|16.437|21.296|4.035|15.818|42.848|3.362|11.085|29.049|135.926|54.714|19|13|
|2012-09|45.665|6.312|6.180|1.009|4.039|15.910|0.164|1.983|6.113|231.649|19.997|78|55|
|2012-10|35.712|6.712|13.397|0.901|3.961|14.859|0.795|1.983|8.042|102.993|26.404|89|67|
|2012-11|34.624|7.053|20.530|0.974|4.003|17.139|0.870|2.881|11.504|135.513|59.913|80|55|
|2012-12|25.334|6.574|16.411|0.839|2.716|14.720|0.765|2.713|11.164|93.027|42.065|86|69|
|2013-01|15.206|5.537|10.630|0.265|2.066|9.230|0.591|2.856|8.429|26.885|21.305|53|43|
|2013-02|21.265|5.280|12.233|0.216|1.665|7.926|0.484|1.492|3.904|67.443|21.305|63|49|
|2013-03|20.745|6.672|9.711|0.763|3.038|13.071|0.850|2.614|5.291|86.262|21.865|65|48|
|2013-04|18.859|8.311|8.729|0.717|3.758|19.516|0.841|2.759|7.600|48.965|22.333|85|58|
|2013-05|15.884|8.097|8.953|0.268|2.413|16.793|0.204|1.850|7.045|41.001|22.332|41|35|
|2013-06|10.047|7.706|8.796|0.213|2.524|8.381|0.148|1.107|5.088|27.766|21.331|36|24|
|2013-07|8.884|6.609|9.054|0.272|2.206|11.235|0.095|1.095|5.088|24.214|40.121|50|42|
|2013-08|7.063|3.917|7.749|0.078|0.980|6.070|0.074|0.866|4.838|19.406|17.418|25|21|
|2013-09|7.327|6.583|6.434|0.503|2.066|6.445|0.747|2.155|4.943|26.583|17.418|121|101|
|2013-10|5.146|5.146|4.756|0.318|1.763|4.882|0.724|2.102|4.168|13.872|12.062|108|106|

---++ цПЮТХЙХ

оПХ ОНЯРПНЕМХХ ЦПЮТХЙНБ САПЮМШ:
   * ОЕПБШИ ЛЕЯЪЖ Р.Й. ГЮЪБНЙ ЛЮКН Х ЯРЮРХЯРХВЕЯЙЮЪ ОНЦПЕЬМНЯРЭ БЕКХЙЮ.
   * ОНЯКЕДМХИ ЛЕЯЪЖ Р.Й. Б ЯХКС ГЮЙПШРХЪ ЯХЯРЕЛШ БПЕЛЪ НАПЮАНРЙХ ГЮЪБНЙ ХГМЮВЮКЭМН АСДЕР МЕАНКЭЬХЛ.

вХЯКН ГЮЪБНЙ ГЮ ЛЕЯЪЖ Х ВХЯКН ГЮЪБНЙ Б ЩРНЛ ЛЕЯЪЖЕ, БПЕЛЪ НАПЮАНРЙХ ЙНРНПШУ АШКН ЛЕМЭЬЕ 14 ЯСРНЙ

%CHART{ title="tickets count"  type="combo" subtype="line" name="counts" table="support" data="R3:C13..R51:C14" xaxis="R3:C1..R52:C1" legend="R1:C13..R1:C14" width="1000" height="400" yaxis="on" yaxis="on" }%

яПЕДМХЕ ОН БПЕЛЕМХ НАПЮАНРЙХ (ОН БЯЕЛ ГЮЪБЙЮЛ, ОН РЕЛ, БПЕЛЪ ЙНРНПШУ ЛЕМЭЬЕ 60, ОН ЛНХЛ)

%CHART{ title="means"  type="combo" subtype="line" name="stat-mean" table="support" data="R3:C2..R51:C4" xaxis="R3:C1..R52:C1" legend="R1:C2..R1:C4" width="1000" height="400" yaxis="on" yaxis="on" }%

оПНЖЕМРХКХ ОН ГЮЪБЙЮЛ (25,50,75 &mdash; НАЫХЕ Х ЛНХ)

%CHART{ title="percentile75"  type="combo" subtype="line" name="p75" table="support" data="R3:C5..R51:C10" xaxis="R3:C1..R52:C1" legend="R1:C5..R1:C10" width="1000" height="400" yaxis="on" yaxis="on" }%

оПНЖЕМРХКХ-90 ОН ГЮЪБЙЮЛ (НАЫХЕ Х ЛНХ)

%CHART{ title="percentile90"  type="combo" subtype="line" name="p90" table="support" data="R3:C11..R51:C12" xaxis="R3:C1..R52:C1" legend="R1:C11..R1:C12" width="1000" height="400" yaxis="on" yaxis="on" }%
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