... View Tickets . ... Tickets . ... Ticket Queries . ... When you first go to the query page the default filters will display all open tickets, or if you're logged in it will display open tickets assigned to you. ... You can use the fields just below the filters box to group the results based on a field, or display the full description for each ticket. ... Each filter then consists of the ticket field name, an operator, and one or more values. ... the field content exactly matches the one of the values...